Palo Alto Networks Customer Satisfaction Survey Analyst in Santa Clara, California

Palo Alto Networks® is the fastest-growing security company in history. We offer the chance to be part of an important mission: ending breaches and protecting our digital way of life. If you are a motivated, intelligent, creative, and hardworking individual, then this job is for you!

Overview

The Customer Satisfaction Survey Analyst will support business processes around conducting customer satisfaction surveys and management of the customer feedback process. This includes data management, administrative support and generating reports to facilitate this process. Applicants must maintain and enhance the digital footprint of the GCS Business Systems group. Applicants must be able to apply latest survey and analytical techniques to provide the business with holistic view of the customer satisfaction levels.

P referred Locations

● Santa Clara, California – Palo Alto Networks’ headquarters

Re sponsibilities

  • Administer the customer survey functions for enterprise customers

  • Generate and validate relevant source data files which are to be used by the customer survey platform

  • Provide relevant business units and management with regular reports which are based on the surveys conducted.

  • Manage all aspects of survey generation and reporting

  • Maintain up to date employee/project profiles and information

  • Work with individual leaders and teams to create/prioritize surveys

  • Help drive survey audits which are conducted by external agents

  • Create visualization of survey response trends for consumption by operational managers.

  • Own and manage multi-level stakeholder relationships, including cross-functional touchpoints

  • Manage On-boarding process for the Global Support organization.

  • Manage the Digital presence for the Business Systems organization.

Qualifications

  • Bachelor's degree in Business Administration or Information Technology is required.

  • 3+ years of technical work experience

  • Strong interpersonal and communication skills

  • Ability to manage priorities and timelines without significant oversight

  • Experience in spreadsheets and report generation

  • Experience with Medallia products is a plus

  • Experience in Salesforce is a plus

  • Ability to review project requirements to determine scope and create accurate project plan

  • Experience in basic webpage design and HTML

Learn more about Palo Alto Networks here at https://www.paloaltonetworks.com/company and check out our fast facts at https://www.paloaltonetworks.com/company/company-fast-facts .

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EOE Protected Veterans/Disability.